Hospitality Asset Operations Director- Dhiaffa Company

Purpose

The Hospitality Asset Director is responsible for overseeing Dhiaffas diverse portfolio of hotel assets, managing third-party operators, and acting as the primary liaison for hotel general managers. This role ensures the financial and operational success of all hotel brands under Dhiaffa’s management. The candidate must have previous experience in a similar role with a hotel company, with expertise in managing multiple hotel brands, validating third-party requests, and coordinating investment and equity evaluations in collaboration with Omran’s asset management team.

Responsibilities

Asset Management

? Oversee the performance of all hotel assets under Dhiaffa’s management, ensuring each property meets operational and financial targets.

? Serve as the primary point of contact for hotel general managers, providing strategic guidance and support to ensure optimal performance of each hotel brand.

? Manage relationships with third-party hotel operators, ensuring alignment with Dhiaffa’s goals and maintaining high standards of brand integrity and service quality.

? Regularly review hotel operational and financial reports to assess the performance of third-party operators, making recommendations for improvements where necessary.

Third-Party Brand Management

? Review, validate, and provide recommendations on any third-party brand requests or proposals related to Dhiaffa’s hospitality assets.

? Ensure that third-party operators are adhering to brand standards, operational guidelines, and contractual agreements.

? Work closely with hotel general managers to ensure that third-party management companies deliver consistent results across all properties.

? Facilitate effective communication between Dhiaffa’s leadership team, third-party operators, and hotel management teams to resolve issues and improve operations.

Investment and Project Coordination

? Collaborate with the Omran asset management team on all hospitality projects, including renovations, refurbishments, and new investments.

? Evaluate and recommend investment opportunities for Dhiaffa’s hospitality assets, ensuring alignment with strategic objectives and financial goals.

? Review and assess equity and investment requirements for potential and ongoing hospitality projects, providing financial insights and recommendations to the MD and Omran’s asset team.

Participate in the strategic planning and execution of capital expenditure (CapEx) projects, ensuring they meet budgetary and operational requirements.

Operational Excellence & Performance Monitoring

? Ensure that all hotel assets are operating efficiently, with a focus on improving profitability, operational standards, and guest satisfaction.

? Develop and implement performance measurement systems to track key metrics, including revenue, costs, occupancy, ADR, RevPAR, and customer satisfaction.

? Conduct regular property visits and performance reviews with hotel general managers to ensure that Dhiaffa’s hospitality assets are performing in line with strategic objectives.

? Report regularly to the MD on the performance of all hotel assets, identifying areas for improvement and action plans to optimize performance.

Financial Management & Compliance

? Ensure that all hotel assets are adhering to financial budgets and guidelines set by Dhiaffa and Omran’s asset management team.

? Provide regular financial reports on the performance of each hotel asset, highlighting risks, opportunities, and areas for investment.

? Oversee the compliance of all hotels with local regulations, brand standards, and corporate policies, ensuring that Dhiaffa’s hospitality assets operate within the highest standards of ethical and financial practices.